Protecting your personal information

Appropriate measures are taken to protect your personal information including making a regular backup of our system and data. Your account is password protected and all information is on a secure server, which only a limited number of employees can access.

Even though we take appropriate technical steps to protect your security we cannot and do not provide any guarantees regarding the effectiveness of the security we employ or our ability to prevent third parties from acting unlawfully and obtaining information that you provide to us. By using you accept and acknowledge that data transmission over the internet cannot be guaranteed as 100% secure and that you use the website at your own risk.

Use of your personal information

We use your personal information for the purposes of: providing our service; answering your queries; administration; statistics; research and marketing and other purposes as may be necessary to establish, exercise or defend our legal rights. We may provide aggregate data to third parties however this data will not include information that can be used to identify any individual.

Following registration users are provided a communication system which does not require the disclosure of any individual users email address. Users accept that disclosure of their individual email address to other users of is entirely at their own risk.

Registering as a language student

By registering as a language student, you consent to our use of all information collected at registration.

All language students consent to the sharing of their personal information with a language teacher for the purposes of providing our service to you.

Registering as a language teacher

By registering as a language teacher, you consent to our use of all information collected at registration. You also consent to publication of all personal information you provide for the purpose of completing your tutor profile. All language teachers consent to the sharing of their personal information with a language student for the purposes of providing our service to you.

Financial information does not store financial details including debit and credit card numbers nor do we share customer details with any 3rd parties. Users will be required to enter their financial details each time a transaction is made through

Communication between users and Verbal Planet Ltd reserve the right to monitor communications between users. All users consent to the monitoring of communication, via any of the functions we make available, for the purposes of protecting the integrity and security of, protecting users from abuse, detecting fraud and attempts to avoid our fee structure.


Our system will issue cookies to your computer when you log on to the website. We use cookies on our site to: make it easier for you to log on; cut down the number of times you have to type in certain data; record the success of advertising, to target advertising and to track visitor usage.

The cookies used on the website do not collect your personal information. Some of our web pages may contain invisible electronic tags that allow us to count users that have visited certain pages. You cannot be identified by these tags and they are not issued by us but by the relevant advertising provider.

Some of the cookies are strictly necessary for the functionality of the site while others are used to enhance the performance and your user experience.

By using you consent to the use of cookies in the manner described above.


By using you consent to us contacting you by email for the purposes of providing our service to you.

We keep personal data: for as long as is necessary to fulfill the purposes we collected it for; as required by law; or to enforce or defend legal claims. Sometimes we will keep information that you have deleted, for example messages sent by you to other registered users. We will keep this information for a reasonable time. may from time to time wish to send you promotional material. If you do not wish to receive promotional correspondence please submit a request by email.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies.

Links to other websites may contain links to other websites. Spaniss.comĀ is not responsible for the privacy policies of other sites.